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Privacy Policy

Introduction and general information

Thank you for your interest in our website. The protection of your personal data is very important to us. Below you find information about how we handle your information collected through your use of our website. Your data are processed in accordance with the legal regulations on data protection.

Responsible body in the sense of GDPR

ivocoTec GmbH
Postplatz 3
D-16761 Hennigsdorf
Telefon: 03302 20 63 230
Email: support@ivocotec.de
Website: https://ivocotec.de

Contact details of the data protection officer

Proliance GmbH / www.datenschutzexperte.de
Data protection officer
Leopoldstr. 21
80802 Munich
Email: datenschutzbeauftragter@datenschutzexperte.de


Our privacy statement should be easy and understandable for everyone. The privacy statement generally uses the official terms of the General Data Protection Regulation (GDPR). The official definitions are explained in Art. 4 GDPR.


When you visit our websites, it is technically necessary that data is transmitted to our web server via your internet browser. The following data will be sent during an ongoing connection to the communication between your internet browser and our web server:

  • Date and time of the request
  • Name of requested file
  • Page from which the file was requested
  • Access status (transfer file, file not found, etc.)
  • Web browser and operating system used
  • (Complete) IP address of the requesting computer
  • Transferred amount of data

We collect the data listed to ensure a smooth connection of the website and to allow comfortable use of our website by the users. In addition, the log file is used to evaluate system security and stability, as well as administrative purposes. The legal basis for the temporary storage of data or log files is Art. 6 para. 1 lit. f GDPR.

For reasons of technical security, in particular to parry attacks on our web server, these data are possibly stored for a short time. A conclusion to individual persons is not possible on the basis of this data. After seven days, at the latest, the data are anonymized by shortening the IP address at the domain level, so that it is no longer possible to refer to individual users. There is no evaluation of this data except for statistical purposes in an anonymous form. This data is not merged with data from other data sources.

In an anonymous form, the data may also be processed for statistical purposes. No storage of this data together with other personal data of the user, no comparison with other databases and no transfer to third parties takes place at any time.


Our website uses cookies that are stored by the browser on your device and that contain certain settings for the use of the website (e.g. during the current session). Cookies serve to make our offer more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and stored by your browser. Most of the cookies we use are session cookies, which are automatically deleted after the browser is closed. Other cookies remain stored on your device until you delete them or the memory expires. These cookies allow us to recognize your browser the next time you visit.

In some cases, the cookies are used to simplify website processes by storing settings (e.g. the provision of already selected options). Insofar as personal cookies are also processed by individual cookies implemented by us, the processing is carried out in accordance with Art. 6 para. 1 lit. b GDPR either for the execution of the contract or in accordance with Art. 6 para. 1 lit. f GDPR for safeguarding our legitimate interests in the best possible functionality of the website as well as a customer-friendly and effective design of the page visit.

You can set your browser so that you are informed about the setting of cookies and allow cookies only in individual cases, exclude the acceptance of cookies for certain cases or generally exclude and activate the automatic deletion of cookies when closing the browser. The cookie settings can be managed under the following links for the respective browser.

You can also individually manage the cookies of many companies and functions that are used for advertising. Use the appropriate user tools, available at https://www.aboutads.info/choices/ or http://www.youronlinechoices.com/uk/your-ad-choices. Most browsers also offer a so-called "Do-Not-Track feature" that lets you specify that you do not want to be "tracked" by websites. With this feature enabled, your browser will tell advertising networks, websites, and applications that you do not want to be tracked for behaviour-based advertising. Information and instructions on how to edit this feature, depending on your browser, at the following links:

In addition, you can prevent the loading of scripts by default. NoScript allows you to run JavaScripts and other plugins only on the trusted domains of your choice. For information and instructions on how to use this feature, contact your browser provider (e.g. for Mozilla Firefox: https://addons.mozilla.org/en/firefox/addon/noscript/). Please note that disabling cookies may limit the functionality of this website and disabling JavaScript makes the website unusable.


Web form to get an offer

A web form is available on our website, which you can use to contact us to get a free offer of our services via e-mail and telephone. The transfer of personal data via the web form is solely encrypted. If you use that option, the data entered in the input mask will be transmitted to us and saved. These data are: e-mail address of the user, first and last name, salutation and telephone number. At the time of sending the message, the following data is also stored: date and time.

There is no disclosure of data to third parties in this context. The data are processed exclusively within the scope of the named purpose - to send an offer and to contact you by phone. The legal basis for the processing of the data, which are transmitted in the course of sending an e-mail, is the execution of pre-contractual measures or a contract according to Art. 6 para. 1 lit. b GDPR or your consent granted to us pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR.

Your personal data will be deleted as soon as they are no longer necessary for the purpose of storing them. The collected personal data to prepare an offer will be deleted as soon as the offer has been sent and timely telephone contact with you has taken place or was unsuccessful. Continued processing will only take place if it is necessary for the context of a resulting initiation and execution of a contract or for the fulfilment of resulting contractual purposes.

Contact form and contact by e-mail

If you send us requests via contact form or e-mail, your information from the inquiry form or your e-mail including the name and surname given there for the purpose of processing the request and in case of follow-up questions are saved. The specification of an e-mail address is required for the contact details, the specification of your name and your telephone number is voluntary. In no case will we pass on this data without your consent. The legal basis for processing the data is our legitimate interest in answering your request in accordance with Art. 6 para. 1 lit. f GDPR and Art. 6 para. 1 lit. b GDPR, if your request is for the conclusion of a contract. Your data will be deleted after final processing of your request, provided that no legal storage requirements are in conflict. In the case of Art. 6 para. 1 lit. f GDPR object to the processing of your personal data at any time.


You have the possibility to register for certain services provided on our website and to create a user profile. As part of the registration and setup, we collect and use the following personal data (required details):

  • How ivocoPro should be used (e.g. request or propose prospects)
  • Postal address & name of your company
  • Data of contact person (Name, First name, E-mail address)
  • Date and time of registration

In addition, voluntary information may be provided (e.g. telephone number). Compulsory information, which is made for the purpose of the registration, are indicated in the input mask with an asterisk as an obligatory field. With your user account, you have the opportunity to use other parts of our website and to log in for the offers you have purchased. The legal basis of the data processing is with consent Art. 6 Abs. 1 lit. a GDPR or Art. 6 para. 1 lit. b GDPR, if processing is required to provide the requested services. Your data will be deleted as soon as the user account on our website is deleted and there are no statutory storage requirements. A change and/or deletion of your user account, including the data you have provided, can usually be done directly in your user account after a log-in or by sending a message to the person named in the introduction.


As an ivocoPro user, you can gain access to the ivocoPro Helpdesk. To provide the help desk user account, based on Art. 6 para. 1 lit. b GDPR the necessary data or data entered by the user are processed. In particular, this includes login information (name, password and e-mail address) as well as support requests created by the user. The user accounts of ivocoPro and Helpdesk are technically separated. A merge of the data of both user accounts does not take place.

As a part of Helpdesk usage, we store the IP address and the function used, including timestamps. Helpdesk activities (support requests and their answers, as well as further communication) are also send by e-mail. Basically, there will be no transfer of the Helpdesk data to third parties, unless the data transfer is necessary for the pursuit of our justified claims or there is a legal obligation, according to Art. 6 para. 1 lit. c. GDPR.

External services

Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). Google Analytics uses so-called cookies. These are text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to and stored by Google on servers in the United States. We only use Google Analytics with activated IP anonymization. This means that the IP address of the users is shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area, whereby a person-relatedness can be excluded. Google is certified to the US Privacy Shield, which ensures compliance with the level of data protection in the EU.

Insofar as you consent to this pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR, the processing on this website takes place for the purpose of website analysis.

On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. The IP address provided by Google Analytics as part of Google Analytics will not be merged with other Google data. The Google Analytics Terms of Use and Privacy Policy are available through the following links: http://www.google.com/analytics/terms/en.html and https://www.google.com/intl/en/policies/.

You can prevent the storage of cookies by a corresponding setting of your browser software. However, please be aware that if you do this you may not be able to use the full functionality of this website. In addition, you may prevent the collection by Google of the data generated by the cookie and related to your use of the website (including your IP address) as well as the processing of this data by Google by using URL https://tools.google.com/dlpage/gaoptout?hl=de Download and install the available browser plug-in. Clicking on the following link will prevent Google Analytics from tracking by setting up an opt-out cookie: Google Analytics Disable

For information about how Google Analytics handles user data, please refer to the Google Privacy Policy: https://support.google.com/analytics/answer/6004245?hl=en


Our website uses plug-ins from the Google-powered YouTube page. Site operator is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. If you visit any of our YouTube plug-in-enabled sites, you will be connected to the servers of YouTube. The YouTube server will know which of our pages you visited.

If you're logged into your YouTube account, YouTube will allow you to associate your surfing behaviour directly with your personal profile. You can prevent this by logging out of your YouTube account.

For more information on how to handle user data, please refer to the YouTube Privacy Policy at: https://www.google.de/intl/de/policies/privacy

Here, the extended privacy mode is used, which according to the provider information, stores user information only when playing the video(s) in motion. When playback of embedded YouTube videos starts, the "YouTube" provider uses cookies to collect information about user behaviour. According to "YouTube", these include, among other things, to capture video statistics, improve user-friendliness and prevent abusive practices. When you're logged in to Google, your data will be directly associated with your account when you click on a video. If you do not wish to be associated with your profile on YouTube, you must log out before activating the button. Google stores your data (even for non-logged-in users) as usage profiles and evaluates them. According to Art. 6 (1) (f) GDPR, such an evaluation is based on the legitimate interests of Google in the display of personalized advertising, market research and / or tailor-made design of its website. You have a right to object to the creation of these User Profiles, and you must comply with YouTube to exercise them.

Regardless of any playback of the embedded video, every time you visit this website, it will connect to the Google Network "DoubleClick", which may trigger further data processing without us having any influence.

Google is certified for the US-European Data Protection Convention "Privacy Shield", which ensures compliance with the data protection level applicable in the EU.

Data transfer & recipient

A transfer of your personal data to third parties does not take place, except

  • if we have explicitly indicated this in the description of the respective data processing,
  • if you express your consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR,
  • disclosure pursuant to Art. 6 para. 1 sentence 1 lit. f GDPR is required to assert, exercise or defend legal claims and there is no reason to believe that you have a predominantly legitimate interest in not disclosing your information,
  • in the event that disclosure pursuant to Art. 6 para. 1 sentence 1 lit. c GDPR there is a legal obligation and
  • insofar as this is required by Art. 6 para. 1 sentence 1 lit. b GDPR is required for the settlement of contractual relationships with you.

We also use external service providers for the processing of our services, which we have carefully selected and commissioned in writing. They are bound by our instructions and are regularly monitored by us. If necessary, we have commissioned processing contracts with them according to Art. 28 GDPR. These are service providers for web hosting, the sending of e-mails as well as maintenance and care of our IT systems etc. The service providers will not pass on this data to third parties.

Data security

We take appropriate technical measures in accordance with Art. 32 GDPR, taking into account the state of the art, the implementation costs and the nature, scope, circumstances and purposes of the processing as well as the different likelihood and severity of the risk to the rights and freedoms of natural persons and organizational measures to ensure a level of protection appropriate to the risk. This site uses SSL encryption for security purposes and to protect the transmission of sensitive content.

Duration of storage of personal data

The duration of the storage of personal data is determined by the relevant statutory retention periods (e.g. from commercial law and tax law). After expiry of the respective deadline, the corresponding data will be routinely deleted. If data is required to fulfill the contract or to initiate an agreement or if we have a legitimate interest in the re-storage, the data will be deleted if they are no longer required for these purposes or if you have exercised your right of revocation or objection.

Your rights

Below you will find information on which data subject rights the applicable data protection law grants you to the person responsible with regard to the processing of your personal data:

The right to request information about your personal data processed by us according to Art. 15 GDPR. In particular, you can demand information on the processing purposes, the category of personal data, the categories of recipients to whom your data has been disclosed, the planned retention period, the right to rectification, deletion, limitation of processing or objection, the existence of the right to complain, the source of their data, if not collected from us, and the existence of automated decision-making, including profiling and, where appropriate, meaningful information about their details.

The right, in accordance with Art. 16 GDPR, to demand the correction of incorrect or complete personal data stored by us without delay.

The right to demand the deletion of your personal data stored with us, according to Art. 17 GDPR, as far as the processing is not required for the exercise of the right to freedom of expression and information, for the fulfilment of a legal obligation, for reasons of the public interest or for the assertion, exercise or defence of legal claims.

The right to demand, in accordance with Art. 18 GDPR, the restriction of the processing of your personal data, as far as the accuracy of the data is disputed by you, the processing is unlawful, but you reject its deletion and we no longer need the data, but you need the data for asserting, exercising or defending legal claims or you have lodged an objection against the processing pursuant to Art. 21 GDPR.

The right to receive, in accordance with Art. 20 GDPR, your personal data provided to us in a structured, common and machine-readable format or to request transmission to another person in charge.

The right to complain to a supervisory authority in accordance with Art. 77 GDPR. As a rule, you can contact the supervisory authority of the federal state of our above named seat or, if applicable, your usual place of residence or workplace.

The right to revoke granted consent pursuant to Art. 7 para. 3 GDPR: You have the right to revoke consent once given in the processing of data at any time with effect for the future. In the case of withdrawal, we will delete the data concerned immediately, as far as further processing cannot be based on a legal basis for consentless processing. The revocation of consent does not affect the legality of the processing carried out on the basis of the consent until the revocation.

Right to object
If your personal data are processed by us on the basis of legitimate interests pursuant to Art. 6 para. 1 sentence 1 lit. f GDPR, you have the right to object to the processing of your personal data in accordance with Art. 21 GDPR, to the extent that this occurs for reasons that arise from your particular situation. Insofar as the objection is directed against the processing of personal data for the purpose of direct marketing, you have a general right of objection without the requirement of specifying a particular situation.
If you would like to exercise your right of revocation or objection, please send an e-mail to widerspruch@ivocotec.de.

External links

Social networks (Facebook, Twitter and Xing) are only included on our website as a link to the respective services. After clicking on the linked text / image link you will be redirected to the page of the respective provider. Only after forwarding, user information is transmitted to the respective provider. For information on how to use your personal data when using these websites, please refer to the respective privacy policy of the providers you use.

Go to Privacy Policy Social Media

Subject to change

We reserve the right, if necessary, to adapt or update this privacy policy in compliance with the applicable data protection regulations. In this way, we can adapt them to the current legal requirements and take into account changes in our services, e.g. For example, when introducing new services. For your visit, the latest version applies.

This is a translation of the German privacy policy, which in case of doubt is decisive.
Status of this privacy policy: 2019-04-15